Frequently Asked Questions

Our Commitment

Our team is dedicated to privinding you with fast, reliable and knowledgeable customer service. We put your satisfaction front and centre, and take it seriously.

Before you contact us, you may be able to save yourself some time! The answer to your question may already be listed right here on our Frequently Asked Questions page! If you are experiencing a problem not listed in our FAQ, or need a more in-depth explination, do not hesitate to call us at +44 808 169 4965, +1 844 932 4299, email one of our staff at [email protected], or use our LIVE CHAT feature for immediate response!

+ What if I forget my log in info?: That’s ok! If you forget your username or password can simply fill out the form on the home page or call one of our highly trained staff at +44 808 169 4965, +1 844 932 4299, send an email, or contact us via LIVE CHAT and they will help you.
+ Can you explain to me what User Solutions is?: User Solutions is a team of service operators that cover hundreds of websites. They are open Monday to Sunday, 6am-6pm and are able to help you a wide variety of issues, such as cancellations, problems accessing the webpage, billing questions and much more.
+ I was a trial member so why are you still billing me?: All trial memberships become month to month memberships unless you cancel before the trial period has passed. You may see a preauthorization hold charge on your banking records, which would be refunded if you cancel within the trial period. If you would like more information about preauthorization hold charges, please contact your bank or financial institution.
+ Is it possible to cancel my membership?: One of our customer service operators can assist you by calling +44 808 169 4965, +1 844 932 4299, emailing us at [email protected], or contacting live support.
+ Why am I billed monthly?: All of our memberships are on a month to month basis. The charges are made monthly and will continue to recur unless you cancel via email, on the website, or by speaking to one our service operators at +44 808 169 4965, +1 844 932 4299, emailing us at [email protected], or contacting live support.
+ Why isn’t my username or password working?: This could happen for a number of reasons. First, check to make sure you have entered your information correctly, keeping in mind that log in forms are case sensitive. You must enter into exactly the same as when you originally signed up. Some members experience difficulties when accessing the sign in page through an external link. If this is the case, try using a new window and attempting to log in again. You can do this most simply by entering the website address directly into your address bar and trying to access the page.

Additionally your internet browser may have temporary internet files interfering with your log in attempts. TO make sure this is not happening, delete your browsing history, cookies and temporary Internet files. These can be accessed through the tool bar on your Internet browser and deleted individually, for a specific time, or entirely.